Problem
- The physician had resigned and was considering legal proceedings
- Reputational risk and negative publicity were a real threat
- 3 further physicians considering leaving in solidarity
- Management had no framework for resolving the situation
- 30 days to the end of the notice period
Intervention
We held separate conversations with both parties, facilitated three mediation sessions, and proposed adjustments to the working conditions with a trial period.
What remained
The adjusted terms hold. The relationship between management and the physician is stable.
Key challenge
The hardest part was gaining the trust of both sides that mediation was not a tactic of the other party – but a neutral process with one goal: resolution.
Results
- Dispute resolved without legal proceedings within 4 weeks
- Physician retained on revised terms
- Zero further physician departures
- CZK 1.25M+ in legal costs averted
- Reputational risk eliminated
Business mediation is not only about emotions. It is about protecting reputation, controlling risk, and reaching an agreement that holds.
