Our work is built on trust. We step into management,sensitive change processes, conflicts and crises. This code sets out the rulesthat protect the client, the team and the outcome — and at the same time definethe boundaries of our responsibility.Our MottoWe act with integrity. We say things as they are. Andwe stand behind the result.Mission and ApproachWe help organisations regain direction, momentum andperformance — without exaggeration, without political games and withoutshifting the cost of change onto those least able to bear it.Our work is grounded in:

• data and
• verifiable facts,
• clear accountability,
• respect for people and operational reality,
• transparent communication,
• measurable goals and the transfer of competencies back to the organisation.

Core PrinciplesIntegrity and Independence

• We do not accept assignments where we have a conflict of interest — or we disclose and address the conflict upfront (e.g. by separating roles or obtaining client consent).
• We do not support cosmetic solutions that look good in a presentation but do not work in practice.
• We do not engage in practices designed to circumvent laws, internal policies or the client’s ethical standards.

Confidentiality and InformationProtection (NDA as Standard)

• Everything we learn during an engagement is treated as confidential.
• Without the client’s explicit consent, we do not disclose client names or identifiable details (e.g. exact locations, financial figures or specifics that would enable identification).
• Case studies are prepared in anonymised form and only to the extent that does not breach an NDA.
• Client documents and data are retained only for as long as necessary and are protected by appropriate security measures.

Respect for People and Fair Change Management

• We manage change in a way that is clear, predictable and fair.
• We do not work with humiliation, coercion or blame-finding. We address problems systemically.
• We support an environment free from discrimination (age, gender, origin, belief, orientation, health status, etc.).
• Key organisational decisions are communicated clearly, without manipulation and without double standards.

Accountability for Results, Measurability and Transparency

• At the outset of each engagement, we define goals, metrics, scope, roles and decision-making rules.
• We operate on the principle that unclear accountability equals no accountability.
• We provide ongoing reports on progress, risks and recommendations so that management can make informed decisions.
• If we encounter an obstacle outside our control (e.g. missing mandate, blockage by management), we communicate this promptly and propose alternative courses of action.

Quality, Expertise and Boundariesof Competence

• We only do what we are competent to do. Where a specialist is required (legal, tax, cybersecurity, clinical specialisation, etc.), we recommend bringing in the appropriate expert.
• We work with approaches that are applicable in real operational environments — not with frameworks designed for effect.

Anti-Corruption Rules and Gifts

• We refuse corrupt conduct in any form.
• We do not accept gifts or benefits that could influence our independence or create the impression of doing so.
• Minor tokens of appreciation are accepted only where they are proportionate, transparent and create no obligation.

Business Mediation — Impartialityand Safe Space

• We conduct mediation impartially and with clear process rules.
• Information from mediation is not used to disadvantage any party or to give any party an unfair advantage.
• The goal is an agreement that is realistic and sustainable in the long term — not a “win” for one side.

Collaboration with Partners andSubcontractors

• Where we engage external experts, this code applies to them, including confidentiality and quality standards.
• We expect fair conduct, compliance with applicable laws and a professional standard from all collaborators.

How We Handle Reports and EthicalConcernsIf a client, a client’s employee or a collaborating expert identifies unethical conduct within the scope of our engagement, theymay submit a report:Contact person: PhDr.Ivana Olivová Email: info@ivanaolivova.cz Phone: +420604 484 326

• Reports are handled confidentially and without undue delay.
• We do not permit retaliation against any person who submits a report in good faith.
• If a report requires the involvement of a third party (e.g. a lawyer), we will communicate this and protect confidentiality to the greatest extent possible.

Commitment and ComplianceCompliance with this code is a condition ofengagement. In the event of a breach, we will take corrective action.Brno, 1 July 2025